Privacy Policy

    Eye See You Optometry is committed to protecting your privacy and personal information.

    Last updated: January 2025

    Information We Collect

    Personal Information

    • Name, contact details (phone, email, address)
    • Date of birth and Medicare details
    • Medical history and eye examination results
    • Prescription and spectacle requirements
    • Payment and billing information

    Health Information

    • Eye examination results and visual acuity measurements
    • Diagnosis and treatment recommendations
    • Referrals to other healthcare providers
    • Photographs of eyes for diagnostic purposes
    How We Use Your Information

    Primary Purposes

    • Providing comprehensive eye care services
    • Maintaining accurate patient records
    • Processing Medicare and insurance claims
    • Ordering and fitting spectacles and contact lenses
    • Scheduling appointments and follow-up care

    Secondary Purposes

    • Quality assurance and service improvement
    • Training and education of staff
    • Research and clinical studies (with consent)
    • Communicating with other healthcare providers
    Information Sharing and Disclosure

    We may share your information with:

    • Medicare and other insurance providers for claims processing
    • Referring doctors and healthcare providers
    • Laboratories and suppliers for prescription eyewear
    • Legal authorities when required by law
    • Emergency contacts in case of medical emergencies

    Important: We will never sell your personal information to third parties for marketing purposes. All sharing is done with your consent or as required by law.

    Website Traffic Analytics

    When you visit our website, we record a lightweight visit log so we can understand where our visitors are coming from. Each visit log stores:

    • An anonymised IP address (the last segment is zeroed before storage)
    • The approximate city, region and country derived from that anonymised IP via an offline geolocation database
    • The page you visited and (if applicable) the external referring website

    We do not store your full IP address and we do not use this data to build individual user profiles. The data is aggregated into a daily report (top cities, countries, pages and referrers) and visit records are automatically deleted after 90 days. This is separate from any optional Google Analytics tracking, which is controlled by the cookie banner.

    Data Security and Storage

    Security Measures

    • Secure storage systems with access controls
    • Encrypted data transmission for electronic records
    • Regular staff training on privacy and security
    • Secure disposal of paper records
    • Password protection and user authentication

    Retention Periods

    • Adult patient records: 7 years from last visit
    • Children's records: Until age 25 or 7 years from last visit (whichever is longer)
    • Imaging and diagnostic records: 7 years
    • Billing and payment records: 7 years
    Your Rights

    You have the right to:

    • Access your personal and health information
    • Request corrections to inaccurate information
    • Obtain copies of your records
    • Restrict how your information is used
    • Lodge a complaint about privacy breaches
    • Request deletion of information (subject to legal requirements)

    To exercise any of these rights, please contact us using the details provided below. We will respond to your request within 7 days.

    Contact Information

    For privacy-related inquiries, complaints, or to request access to your records:

    Email: info@eyeseeyou.com.au

    Phone: 0490 090 713

    Address: PO BOX 762, Belgian Gardens, QLD, 4810

    Updates to This Policy

    This privacy policy may be updated from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and, where appropriate, by direct communication.

    By continuing to use our services after any changes to this policy, you agree to the updated terms.